Contact About us Franchise Opportunity Find your local supplier For Entrepreneurs For breeders EN

 

 Husse Logo

 

HUSSE MOBILE APP INSTRUCTIONS AND TROUBLESHOOTING

 

 

  1. Installation instructions
     
  2. Synchronization instructions
  3. Troubleshooting

 

 

1. Installation instructions

  • Mobile Application can be installed from Apple App Store or Google Play Store
  • Once you download and open the App, you can login with the same username and password that you use for logging on http://start.husse.com
    • Accept terms and conditions – you must accept the terms for sing the application

 

2. Synchronization instructions

  • When you first login App will do initial synchronization and pull last 800 orders and all customers in these 800 orders from start.husse.com.
    • Once you have the initial synchronization you can use the application offline, without internet and when you have internet access you can synchronize all data.
  • After you start using the application when you register new customer and/or order synchronization will not be done automatically. When you have internet connection you should click on the Sync icon on the top right which will have exclamation mark in the middle if there is unsynchronized data and do it manually.
  • If you uninstall or logout the application all locally saved data and downloaded Magento data will be permanently removed. Before you do any of the actions you must do synchronization to all offline data when you have internet.

 

3. Troubleshooting

  • Logging-in issues
    • Check the internet connection – you must have internet access to login to application and to make the initial synchronization.
       
    • Try using same login details on https://start.husse.com – if you have internet and still you are not able to login please try to login on start page. If you succeed to login on start page than try again to login the application, reason might be the one in third point below (Registering orders and customers issues).

    • If you are a new user – as newly created user account (Franchisee, Distributor or Affiliate) first you must login on https://start.husse.com page to activate your account and then you will be able to use the application.
       
    • If you are an existing user – check with the parent user (the one that created your account and provided you logins for https://start.husse.com) if you have permissions to use the app. The one who creates your account on the form can choose if you will be able to use the mobile app or not. Please contact the one who gave you login credentials to make sure that you have access to the mobile app.
  • Synchronization issues
    • Check the internet connection – to do synchronization with https://start.husse.com you must be connected to internet. It can be Mobile Data Connection, Wireless or Wired network.
       
    • Check that your device has enough space and memory. Make sure you have at least 100MB free space available on your phone.
  • Registering orders and customers issues
    • When adding new customer in, make sure that customer with same e-mail doesn’t exists yet.
       
    • If you cannot find the right product, make sure that product is enabled in start.husse.com.

 

 

If you cannot find solution in this manual please contact us on support@husse.com or call us on +46 8 5025 5702

 

 

Husse happy pets!

 

Frankie

Frankie is a 16-year-old cat who was earlier this year diagnosed with Kidney issues. When tasked with looking for suitable food for his condition we discovered Husse's Exclusive Urinary. Frankie has happily been eating Husse since and is still extremely healthy at his old age!

Olly

Olly is a thirteen-year-old Bichon Frise, Who has been on Husse for the last 6 years. Being a white-haired pink-skinned dog he is prone to skin issues however ever since using Husse laxolja salmon oil and Ocean care mini salmon dog food he has been In perfect condition with no skin problems arising. Thank you Husse for taking care of my boy!

We are appreciated by

Join our pack!

Work the hours you want, earn the income you want, operate in your own local area.

Work with us

Husse - Swedish food for dogs, cats and horses

Husse is a Swedish producer of food for dogs, cats and horses with over 30 years of experience on the market. Husse's main goal is to promote a healthy lifestyle for animals. All Husse feeds, treats and supplements are made only from the highest quality, carefully selected ingredients. All products are manufactured according to traditional Scandinavian recipes, and the production lines are under constant veterinary control. Apart from the quality of Husse products, it also means the quality of the service. Husse distributors are thoroughly trained in animal nutrition and will be happy to help you choose the right diet for your dog, cat or horse. Husse products are not available in a traditional sales network - we deliver them straight from the factory to the customer, so we can offer the highest quality products at competitive prices. Husse food can always be ordered with door-to-door delivery. 

Everything you need for your pet in one place

In Husse's offer you will find everything your pet may need. Our dry food for dogs and cats is a great foundation of their diet - dry food is properly balanced diets tailored to the needs of dogs and cats of various sizes and at various stages of life, i.e. puppies and kittens, adult and senior dogs and cats. Do you have a dog or cat with special nutritional needs? We took care of the special needs of animals with a sensitive digestive system and food allergies, after sterilization or castration, and pets with a tendency to overweight. Are you looking for toys for dogs and cats? Husse toys are made of the highest quality materials, they are durable and will provide your pet with hours of entertainment. You can diversify the healthy and natural diet of your dog, cat or horse with tasty delicacies. Treats for dogs, cats and horses are a tasty addition to their diet and a great reward during training and training. Do you need grooming products for your pet? Get shampoos, care cosmetics, oils and lotions with which you will take care of the beautiful and healthy appearance of your dog, cat or horse. 

Read about out cookies policy here.